FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

If you're in Bogotá, your shipment will take 2 to 3 business days, and to the rest of Colombia, it will take 3 to 5 business days.

Are they Colombian products?

Yes, all parts are manufactured by Colombian labor.

I already placed my order now what?

After placing your order, you'll receive an email confirming your purchase with all your order details. If you can't find it or need help, please contact us at daniellaromanibrand@gmail.com.

The size doesn't fit me, can I exchange it?

Of course, write to us at daniellaromanibrand@gmail.com and we'll help you with the process.

I want to buy a gift card, how does it work?

You can purchase it on the website. Once you receive it, a code will be sent to the email address you provided. You can enter this code at checkout to redeem your gift card.

What payment methods do you accept ?

Credit, debit or pse card